Residential Garage Doors
Sales, Installation, and Service
4300 Arthur Road
Martinez, CA 94553
Don’t let a power outage bring your day to a screeching halt. If your car, lawn equipment, or emergency supplies are locked up tight within a vaulted garage, you have options. It is still possible to gain entry to a garage with no other access point by manually disconnecting your garage door opener from the garage door.
Your garage door has a key slot, provided so that you can physically disconnect the garage door opener from the garage door in the event of a power outage or emergency. Using the vault release key provided to you when you had your garage door installed, place your key into the key slot and turn it 90 degrees (left or right) until it releases and a cable pops out. Pull on the cable just a little bit more. Once you hear a clicking sound, your garage door opener should be disconnected. After you hear this sound, put your vault release key back in, turning it back in the opposite direction, returning the cable to its original position so it won’t interfere with the inner workings of your garage door. At this point, you should be able to push your garage door up by hand and move it freely, accessing your vehicle or the contents of your garage, getting quickly back to business and moving on with your day.
Unsure about this process? Our troubleshooting video will show you how.
Power back on? You can easily reconnect your garage door opener by switching your cable to ‘reconnect mode.’ Find the vault release cable connected to the opener on the inside track of your door. All you have to do is flip the attached lever flat and then run your opener. As the trolley moves forward on the rail, it will mechanically reconnect, and your power garage door opener will be back in business. Look to your owner’s manual for guidance if your system has a different design.
Experiencing difficulties disengaging a vault release on your garage door? Contact Madden Door & Sons at 925-208-4907 for fast service at your Livermore, Pleasanton, Walnut Creek, Vallejo, Richmond, Moraga, Lafayette, or Berkeley home today.